ADA Nondiscrimination Policy Statement and Complaint Process
Consistent with the Title VI of the Civil Rights Act of 1964, which prohibits discrimination on the basis of race, color, and national origin in programs and activities receiving federal financial assistance, and the Americans with Disabilities Act of 1990 (ADA), the City of St. Cloud has designated an individual as the City's Title VI/ADA Coordinator. The Coordinator is responsible for accepting complaints of discrimination on the basis of disability in the provision of services, activities, programs, or benefits provided by the City of St. Cloud. Complaints shall be submitted in writing within the following time frames:
Title VI: No later than 180 days from the date of the alleged discrimination
ADA: No later than 60 days from the date of the alleged discrimination
Complaints shall include the name, address, and phone number of the complainant, along with the location, date and description of the problem. Complaints shall be processed in accordance with the applicable law.
This process does not apply to complaints relating to employment by the City of St. Cloud. Other procedures are available for these types of complaints.
To file a complaint, click the link below or forms are available at the Public Utilities Service Center located at City Hall 1300 Ninth Street, Building A, 1st Floor
Kevin Felblinger, ADA Coordinator
Email: St. Cloud Public Service
Within 30 calendar days after receipt of the complaint, the ADA Coordinator will meet with the complainant to discuss the issue and possible resolutions. Within 15 calendar days of the meeting, the ADA Coordinator will respond in writing, and when appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City of St. Cloud on the matter and options for resolution of the complaint.
If such response does not satisfactorily resolve the matter, the complainant and/or his/her designee may file an appeal within 15 calendar days of receiving the response from the ADA Coordinator. The appeal should be in writing and directed to the Human Resources Director. The Human Resources Director will attempt to meet with the complainant within 15 calendar days of receiving the appeal. Within 15 calendar days of the meeting, the Human Resources Director will respond in writing or in a format accessible to the complainant.