The mission of the City of St. Cloud Environmental Utilities Department is to:
- Maintain and expand the utility in a manner that aids the City in achieving its broader objectives
- Provide all customers with safe drinking water, in adequate volume and pressure, to satisfy domestic uses and fire flow needs
- Provide cost-effective service in a friendly and efficient manner
- Provide sanitary waste collection and treatment to protect the environment, public safety, health and well-being
The Environmental Utilities Department provides the following services to the city of St. Cloud and the surrounding service area:
City of St. Cloud's Water, Sewer and Reclaim Utility Approval Process
City Council has directed staff to require a Water and Wastewater Service Agreement for all new projects located in the unincorporated area of Osceola County where the owner is requesting water, sewer or reclaim service from the City and has not yet received approved plans or a certificate of capacity.
The new approval process will require that the Water and Wastewater Service Agreement be submitted to staff along with the items listed in the Water and Sewer (Outside City Limits) Requirements Checklist. Upon receipt of all required documents, staff will take the Water and Wastewater agreement before City Council for approval. Approval of plans or the issuance of a certificate of capacity for all county water and wastewater projects will only be granted once City Council approval has been given and all requirements have been met.
For water, backflow or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, the City of St. Cloud will not assume responsibility for incurred costs.
Outside of normal business hours, please call 407-891-6700.