EMS Billing Department

ambulance claims

You will receive a billing statement with an insurance information form several weeks after your incident. Even though you may have given your insurance information at the time of transportation, it is strongly recommended you complete the insurance information form and return it to the City of St. Cloud Fire Rescue in the return envelope provided or call to update your information.

Insurance companies will normally cover the fees for medically necessary transportation. Medicare and Medicaid require that all ambulance transportation's be medically necessary or they will not pay. Should this occur, you will be responsible for the complete bill.

Some insurance companies have a 60-90 day requirement for filing. If your insurance company has that requirement, you should contact the billing department as soon as possible following the incident and alert them to the need to file within the designated time frame. 


If you are providing your co-pay or paying for services yourself, please provide a personal check, cashier's check, or money order, and include the account number on the check. Make check payable to: "St. Cloud Fire Rescue." Please do not send cash. Please mail in your payment to our office location shown below. We accept credit cards payments in-person or by phone made by Visa, MasterCard, and Discover. Please call 407-957-8485 to pay by phone. Online bill pay coming soon.


Phone: 407-957-8485 /  Fax: 407-957-8442

Office Location

Fire Administration
St. Cloud Fire Rescue
900 Minnesota Avenue
St. Cloud, FL 34769


Monday - Friday, 8 a.m. to 5 p.m.
Closed on Weekends and Holidays

*Should you find yourself in a difficult financial situation, we encourage you to contact our billing department at 407-957-8485 to discuss making payment arrangements.