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In spite of the complexities associated with the COVID-19 pandemic, ice pigging progress continues to move forward. This past week, Environmental Utilities and Suez completed Pinewood Garden, CJ’s Landing, Villagio, Traditions, and Oakridge. Next week ice pigging will be conducted in Teka Village, Burberry, Natchez Trace, Pawley’s Loop, and the Sanctuary.
The City has entered into a contract with Suez to continue ice pigging into the month of April tentatively through May 1st. At the same time this past week, Professional Pipeline Services, Inc. performed the first line swabbing/pigging work between the evening of April 7 and the morning of April 8, in the area of Nolte Road from Old Canoe Creek Road to Budinger and then north on Budinger to just south of 17th Street. The process, which complements ice pigging, requires the water line to be turned off briefly in order to allow it to be swabbed disinfected and then returned to service. Immediately after the water line was turned back on, customers served by the line were placed under a precautionary boil water notice for two days while bacteriological tests were performed to ensure that the line has been properly disinfected. Customers affected by the work were provided several advance notices along with a supply of bottled water for the precautionary boil water notice period. Line swabbing will be performed again next week along Nolte Road east from Budinger to Michigan on Monday evening April 10th and along Old Canoe Creek Road from Zion Road south to Canoe Creek Road on Tuesday evening April 11th. Residents in those affected areas will receive notifications and bottled water as before.
Customer Service is continuing to survey customers in developments that have received ice pigging in order to gauge customer satisfaction and gain feedback on the success or any customer issues that may have occurred as a result. The survey is being distributed through Constant Contact and is sent to those customers for whom Customer Service has e-mail addresses. Surveys will be conducted of Verandah Lakes and Pine Lake Estates customers in the coming week.
Information has been disseminated to customers in a bill insert and through the website to flush their hot water heater after the water line serving their residence has received the ice pigging. Detailed step-by-step instructions are provided in both the bill insert and on the website.
We would like to hear from those customers who are still seeing discolored water/particles, or experiencing low pressure after ice pigging is completed. Please contact our Customer Service Department at 407-957-7344, so we have record of the occurrence and can attend to accordingly.