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Posted on: April 21, 2020

Water Update 4/17/20

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 The City’s use of ice pigging continues to progress with this week’s work in parts of Steven’s Plantation, Natchez Trace, Pawley’s Loop, Sanctuary and half of Pine Chase Circle. Both disciplines have continued with workers complying with CDC, state and local guidelines in relation to the COVID-19 pandemic. Last week, Environmental Utilities and Suez completed Teka Village and parts of Stevens Plantation including Burberry, Buckingham and Sutton Manor.

   Suez is scheduled to conclude its work at the end of this month, with the City evaluating options to continue ice pigging with city-owned equipment or extend the Suez contract into May if possible.

   At the same time this past week, Professional Pipeline Services, Inc. performed line swabbing/pigging work between the evenings of April 13 and the morning of April 14, in the area of Nolte Road from Budinger to Michigan Avenue. The following day between the evening of April 14 and the morning of April 15 line swabbing/pigging was conducted on Old Canoe Creek Road from Zion Road south to Canoe Creek Road.  The process, which complements ice pigging, requires the water line to be turned off briefly in order to allow it to be swabbed disinfected and then returned to service.  Immediately after the water line was turned back on, customers served by the line were placed under a precautionary boil water notice for two days while bacteriological tests were performed to ensure that the line has been properly disinfected. Customers affected by the work were provided several advance notices along with a supply of bottled water for the precautionary boil water notice period. Line swabbing will be performed again next week on the evening of Wednesday April 22 when the water line on Neptune Road from Old Canoe Creek Road to Cane Brake will have ling swabbing.  Residents in those affected areas will receive notifications and bottled water as before.

 Customer Service is continuing to survey customers in developments that have received ice pigging in order to gauge customer satisfaction and gain feedback on the success or any customer issues that may have occurred as a result. The survey is being distributed through Constant Contact and is sent to those customers for whom Customer Service has e-mail addresses. Surveys will be conducted of Teka Village and parts of Stevens Plantation customers in the coming week.

  Information has been disseminated to customers in a bill insert and through the website to flush their hot water heater after the water line serving their residence has received the ice pigging. Detailed step-by-step instructions are provided in both the bill insert and on the website.

  We would like to hear from those customers who are still seeing discolored water/particles, or experiencing low pressure after ice pigging is completed. Please contact our Customer Service Department at 407-957-7344, so we have record of the occurrence and can attend to accordingly.

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