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The City has executed a fourth amendment to its contract with Suez to continue the ice pigging process through the month of May, with the City evaluating whether this will ultimately conclude the process. Meanwhile, progress continues with this week’s work in Pine Chase, Cypress Pointe, Canoe Creek Villas, Village Green, Crestwood Apartments, and Inglewood Meadows Apartments. Last week, Environmental Utilities and Suez completed Pawley’s Loop North and South, Natchez Trace, The Sanctuary, Burberry Place and Tybee. Workers have continued the ice pigging while also following CDC, state and local guidelines in relation to the COVID-19 pandemic.
Line swabbing continued when last week work was performed on the water main on Canoe Creek Road from just south of 17th Street to the intersection with Old Canoe Creek Road on Monday April 20th and Tuesday April 21st followed by the water main on Neptune Road from the Police Department to the Cane Brake Subdivision on Wednesday April 22nd. The process, which complements ice pigging, requires the water line to be turned off briefly in order to allow it to be swabbed, disinfected and then returned to service. Immediately after the water line was turned back on, customers served by the line were placed under a precautionary boil water notice for two days while bacteriological tests were performed to ensure that the line has been properly disinfected. Customers affected by the work were provided several advance notices along with a supply of bottled water for the precautionary boil water notice period. Line swabbing will be paused for the next 2-3 weeks while the contractor performs work for other entities and staff prepares areas for additional line swabbing later this month.
Customer Service is continuing to survey customers in developments that have received ice pigging in order to gauge customer satisfaction and gain feedback on the success or any customer issues that may have occurred as a result. The survey is being distributed through Constant Contact and is sent to those customers for whom Customer Service has e-mail addresses. Surveys will be conducted of parts of Stevens Plantation customers in the coming week.
Information has been disseminated to customers in a bill insert and through the website to flush their hot water heater after the water line serving their residence has received the ice pigging. Detailed step-by-step instructions are provided in both the bill insert and on the website.
We would like to hear from those customers who are still seeing discolored water/particles, or experiencing low pressure after ice pigging is completed. Please contact our Customer Service Department at 407-957-7344, so we have record of the occurrence and can attend to accordingly.