Homepage -Family

Go To Search
St. Cloud Utilities Customer Service

Welcome to the St. Cloud Utilities
Customer Service Center
Information page

As we move to our new Payment Portal, please be aware that you may receive an email indicating that you have a new invoice ready to view even though you do not currently have a balance.  This is due to the uploading of current bill files into the new payment system.  We apologize for any inconvenience these emails may have caused.

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.


- Make a quick payment 
Log In/Manage Account   
Other Payment Options              
View Rates              
Online Forms/Applications                   
- Potable Watering Restrictions
Ways to Conserve 
- Water Quality Report
- FAQ's
- Other Useful Utility links 
- Leak Detection Guide

- Solid Waste Division
OUC Main Website

For Water, Backflow, or Sewer Concerns
For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-
7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary.
If a 
plumber is contacted first, City of St. Cloud will not assume responsible for incurred costs. Outside of normal business hours, please call 407-891-6700.


Supervisors 001.JPG    Jennifer Carver
Billing and Customer Service Center Manager
Customer Service Center
Monday - Friday
   8:00 a.m. - 5:00 p.m.
Ph: (407) 957-7344
Fax: (407) 957-7111

     St Cloud Utilities Logo