Homepage -Family

Go To Search
Environmental Utilities
The Environmental Utilities Department provides the following services to the city of St. Cloud and the surrounding service area:
Utility services are provided by a staff of 70 people who work diligently to achieve a high level of service to meet the needs of the community.

Department Mission
The mission of the City of St. Cloud Environmental Utilities Department is to:
  • Maintain and expand the utility in a manner that aids the City in achieving its broader objectives
  • Provide all customers with safe drinking water, in adequate volume and pressure, to satisfy domestic uses and fire flow needs
  • Provide cost-effective service in a friendly and efficient manner
  • Provide sanitary waste collection and treatment to protect the environment, public safety, health and well-being

For water, backflow or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, the City of St. Cloud will not assume responsibility for incurred costs. Outside of normal business hours, please call 407-891-6700.

Attention all St. Cloud Property Owners
St. Cloud Utilities is informing all property owners that, in accordance with City Code, utility billing for vacant properties shall be billed to the property owner. Potable water and sewer base charges, stormwater, EMS and solid waste charges will be charged monthly to property owners . This includes vacant properties used by seasonal customers or rental properties.  Please note that if an account is closed, the monthly charges or back charges for that period will be the responsibility of the property owner.

Customers may request their water meter be turned off while they are away or while the unit is vacant to reduce the risk of a leak and eliminate water and sewer consumption charges.  To do so, please contact St. Cloud Utilities Customer Service at 407-957-7344 or stop by our office in City Hall on level 1 of Building A, located at 1300 Ninth St.

Read SCU FAQs here.

Public Services Administration
   Veronica Miller
   Assistant City Manager/
   Public Services Administrator
   1300 9th St.
   St. Cloud, FL 34769
   Ph: (407) 957-7344
   Fax: (407) 957-7170


  Monday - Friday
  7:00 am - 5:00 pm