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Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs)

Where do I begin?

Everything starts at the City of St. Cloud website (employment section).  There you will find links to Employment Opportunities, an Online Employment Application Guide, and Online Help for Getting Started.  Above all, remember to keep a record of your username and password once you have set up an account.  You will need it to apply for other positions or to check the status of your application and when you re-enter the system, you will need to input this information exactly as it was originally entered.

Can I get help with completing the online application?

The Human Resources Office is committed to ensuring the application process is easy and user-friendly.  The following resources are available:  Online Application Guide and Online Help.  If you require further assistance, please call (407) 957 – 8435.

How do I find out what jobs are available?

A list of available positions can be viewed 24 hours a day; 7 days a week from any computer with Internet access.  Visit the employment web site at www.stcloud.org and click on the Employment Opportunity link.

What if I do not have a computer or access to the internet?

There are a number of ways to complete an online application:

Currently one computer is available in the Human Resources Office located at 1300 9th Street, Second Floor Building A, St. Cloud, FL  34769.  Office hours are 8:00am-5:00pm, Monday through Friday.

You may also use the public computers located at the Osceola County Library.

You may use any personal computer with internet access, therefore family and friends may be of assistance.

An e-mail address is required.  How do I get an e-mail address?

Although we cannot endorse any one particular vendor, free e-mail is available through providers such as Yahoo, Gmail or Hotmail.

What information will I be asked to provide?

You will be asked to provide personal information such as name, address, phone number, etc.  You will be asked to provide information about your education, employment history, and references.  An email address will also be required.  See the FAQ, “An email address is required.  How do I get an email address?” for more information.  You will shorten the time it takes to complete your application if you gather this information before beginning the online process.

How long does it take to complete this process?

It could take approximately 30 minutes or more to complete the application.

How do I move between steps?

The application steps appear in order at the top of the screen to allow you to move back and forth between steps of the application.  Click on a step to go to that step.  After you complete a step, you will be taken to the next step, and the new step’s link will become clickable.

How do I move between sections?

The section navigation bar appears at the top of the form, beneath the application step links.  Click a section name to go to that section.

How do I edit information I’ve already entered?

Click on a step at the top of the page to go to that step.  To go to a specific section in the Job Application step, click on the section name in the section navigation bar.  Information you’ve already entered appears at the bottom of each section.  Click on the “Edit” link next to any piece of information to edit it.  The information will be displayed for you to edit, but remember to click the “Save” button after you’ve made your changes.

How do I delete information I’ve already entered?

You can delete a completed piece of information by clicking the “Delete” link next to that information at the bottom of the section.

What if I am interested in a position that is not currently listed?

If you wish to receive notification when a job you are interested in becomes available, go to www.stcloud.org, click employment, click notify me, and choose the category for which you would like to receive e-mail notifications.  Fill out the required information in the job interest card, then click submit request button.

How do I check the status of my application?

Check your email for status notices.  If you are no longer being considered for a position, a notice will be sent to the email address you used on your application.  If you are selected for an interview or an offer of employment, you will be contacted in most cases by phone.

How do I save my application?

You must click “SAVE” to retain the information you have entered.  If you close your browser prior to clicking “SAVE”, you will lose any information you entered after the last time you clicked “SAVE”.  If at any time you need to exit out of the application form, click the “SAVE” button at the bottom of the form.  You can return to your application later by logging into your account with your username and password.

What if I want to submit a resume?

You may either attach or cut and paste a resume into your application.  Resume attachments must be in the following formats:  plain text (.txt file extension), rich text (.rtf file extension), PDF (.pdf file extension), or Microsoft Word (.doc extension).  Please note that submitting a resume does not substitute for completing the application form.

Who will see my application when I apply online?

All information is on a secure web server.  Only the Human Resources Department and other City department users authorized to review specific job openings will have access. 

Can I apply for more than one job at a time?

Yes.  Once you have created and saved your online application, you can apply for multiple positions that are currently open.

How do I print my application?

After you have submitted your application, you will see a link to “Click here for a printable version of the application you just submitted”.

I missed the deadline – can I still apply?

As with any position, once a closing date has passed, no application will be accepted or considered.  Please continue to visit the employment web site at www.stcloud.org and apply for new jobs as they become available. 

What if I am not ready to fill out the application at this time?

No application is submitted until you click on the “Accept” button, which is “Step 4:  Confirm and Submit” (see the progress guide at the top of the screen).  If at any time you do not want to complete your application, save your work, then logout.

How and when can I update my application?

Changes can be made to your application at any time before it is submitted.  Once you submit an application for a particular position, you cannot go back and make changes to the submitted application.  If you make changes and submit another application before the position closes, we will only consider your most recent application.  You may also make changes before submitting your application for any new positions.  If you have difficulty submitting an updated application before the position closes, please contact the Human Resources Office at (407) 957-8435.