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St. Cloud Utilities Customer Service

Welcome to the St. Cloud Utilities
Customer Service Center
Information page

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs.  For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.

 Effective Sunday April 8, 2018

St. Cloud Utilities will be temporarily shutting down the reclaim water distribution on Sunday mornings at 11 a.m. to Monday nights at 10 p.m., when no watering is permitted by the City’s Irrigation Schedule. This will help us conserve water and recharge the reservoir. This will remain in effect until the reservoir is recharged and consumption is consistently reduced.

If you have any questions, please contact our office, 407-957-7344.  Additionally, the University of Florida Osceola County Extension’s Florida Yards and Neighborhoods Program is available to assist with water conservation and questions about your irrigation system.  Their phone number is (321) 697-3000.

               Paperless e-bill
Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. To sign up for paperless billing, please visit http://myutilities.stcloud.org/ to log in or create a new account.

The City of St. Cloud, Public Services Department will have technicians from Neptune Technology Group making adjustments to some of the water meters located throughout the City, starting immediately. Neptune will be working in the area over the next few weeks, with a completion date of June 4th. The technicians can be clearly identified by their vehicles and uniforms with the Neptune Technology Group logo. If you have questions, please contact customer service at 407-957-7344

Water Discoloration FAQ's                
- Make a quick payment 
Log In/Manage Account   
Other Payment Options              
- 2017 Water & Sewer Rates          
- 2018 Water & Sewer Rates 
Online Forms/Applications   
Ways to Conserve 
- Water Quality Report
- FAQ's
- Other Useful Utility links 
- Leak Detection Guide
- Flushing Program Q & A's
- How to Read Your Bill
Watering Restrictions

  If you are an HOA and unsure of your irrigation schedule,
  please contact our Customer Service Center at 407-957-7344.


- Solid Waste Division
OUC Main Website

For Water, Backflow, or Sewer Concerns                     
For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsible for incurred costs. Outside  of normal business hours, please call 407-891-6700.



Supervisors 001.JPG    Jennifer Carver
Customer Service Center Manager

Customer Service Center
Monday - Friday
   8:00 a.m. - 5:00 p.m.
Ph: (407) 957-7344
Fax: (407) 957-7111

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