St. Cloud Utilities Customer Service

St. Cloud Utilities Customer Service Center Information

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.

Paperless Billing

Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. 

To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account.

Homeowners Associations

If you are a Homeowners Association and unsure of your irrigation schedule, please contact our Customer Service Center at 407-957-7344.

For Water, Backflow, or Sewer Concerns

For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsible for incurred costs. Outside of normal business hours, please call  407-891-6700.

For 2019 Rates

To receive a copy of the 2019 water/sewer or impact fees, please contact the Public Services Department by email at or by phone at 407-957-7264.