St. Cloud Utilities Customer Service

St. Cloud Utilities Customer Service Center Information

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.

St. Cloud Utilities 2019 Sweepstake

Unidirectional Flushing Program to Begin 

Starting the week of October 14, the Environmental Utilities Department will begin Zone three (3) of its  unidirectional flushing program. This is part of our continuing efforts to help eliminate any possible water color issues throughout the distribution system. Unidirectional flushing is a designed flushing program where crews flush certain hydrants along the City’s larger water mains. Crews will be flushing the mains at high rates, which will remove any possible sedimentation or deposited minerals in any City pipes.


Residents may notice a drop in water pressure while the flushing is occurring. Pressure should return shortly after the flushing has stopped. Crews will be working from 9 a.m. to 3 p.m. weekdays only. 

Which areas could be impacted by Flushing?

Zone three (3)  is anticipated to take about 1 week to finish. The following neighborhoods/business's  might feel effects from the unidirectional flushing program:

  • Royal Gardens of St. Cloud- Assisted Living Facility
  • BB&T Bank
  • Tractor Supply Company
  • Taco Bell
  • Outback Steakhouse
  • Palamar Oaks Village
  • Planet Fitness
  • St. Thomas Aquinas Catholic Church
  • Sugar Mill park
  • Lakeview Elementary School
  • Old Sugar Mill Lane
  • Neptune Middle School
  • Battaglia
  • Neptune Bay Apartments
  • Mickey Johnson Court & City of Life Church
  • St. Cloud Village Apartments
  • Walmart
  • Murphy Gas Station at Walmart
  • SunTrust Bank
  • The Home Depot
  • Pemberly Pines
  • Personal Mini Storage
  • Beehive Circle Drive
  • Summer Cove Apartments


 **NOTICE** Beginning May 1, 2019 the City will be enforcing new potable water irrigation restrictions. Please make sure that you adjust your irrigation timers accordingly, following the potable irrigation schedule below. Any resident found not to be in compliance with these new restrictions will be subject to violation notices and fines.  
New potable irrigation schedule effective 5.1.2019

* FOR THE CURRENT WATERING SCHEDULE FOR PRESERVE AT TURTLE CREEK, TURTLE CREEK, TERRA VISTA, CANOPY WALK, LANCASTER PARK, ESTATES AT WESTERLY, SOLA VISTA, LIVE OAK LAKE AND RUMMELL DOWNS,  PLEASE CLICK HERE.

Paperless Billing

Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. 

To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account.

Homeowners Associations

If you are a Homeowners Association and unsure of your irrigation schedule, please contact our Customer Service Center at 407-957-7344.

For Water, Backflow, or Sewer Concerns

For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsibility for incurred costs. Outside of normal business hours, please call  407-891-6700.

Irrigation Workshop 2019