St. Cloud Utilities Customer Service
St. Cloud Utilities Customer Service Center Information
Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.
**NOTICE** Beginning May 1, 2019 the City will be enforcing new potable water irrigation restrictions. Please make sure that you adjust your irrigation timers accordingly, following the potable irrigation schedule below. Any resident found not to be in compliance with these new restrictions will be subject to violation notices and fines.
* FOR THE CURRENT WATERING SCHEDULE FOR PRESERVE AT TURTLE CREEK, TURTLE CREEK, TERRA VISTA, CANOPY WALK, LANCASTER PARK, ESTATES AT WESTERLY, SOLA VISTA, LILLIAN LEE ESTATES AND LIVE OAK LAKE, PLEASE CALL CUSTOMER SERVICE AT 407-957-7344.
Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online.
To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account.
If you are a Homeowners Association and unsure of your irrigation schedule, please contact our Customer Service Center at 407-957-7344.
For Water, Backflow, or Sewer Concerns
For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsible for incurred costs. Outside of normal business hours, please call 407-891-6700.
For 2019 Rates
To receive a copy of the 2019 water/sewer or impact fees, please contact the Public Services Department by email at firstname.lastname@example.org or by phone at 407-957-7264.
- Public Services is currently flushing hydrants periodically throughout the city to test the fire flow as well as to keep water moving and keep the water mains from stagnating. U.S. Water is presently assisting the City of St. Cloud with these efforts, so residents will see their trucks and personnel present in the areas that are being flushed. If you have any questions, please feel free to contact Customer Service at 407-957-7344.