St. Cloud Utilities Customer Service

St. Cloud Utilities Customer Service Center Information

Our Customer Service Center offers services online, by phone, and in office. We are happy to assist you with all of your water service needs. For questions about your utility bill, or to start/stop/transfer service, call St. Cloud Utilities Customer Service at 407-957-7344.

**For the St. Cloud Utility Water Information Portal and  information on the unidirectional flushing schedule click here

 **NOTICE** Beginning May 1, 2019 the City will be enforcing new potable water irrigation restrictions. Please make sure that you adjust your irrigation timers accordingly, following the potable irrigation schedule below. Any resident found not to be in compliance with these new restrictions will be subject to violation notices and fines.  
New potable irrigation schedule effective 5.1.2019

2020 Current Water & Sewer Rates

2020 Rates

Potable as reclaim

The Subdivisions listed below are piped as reclaim but served with potable water and are to follow the potable irrigation schedule. The watering schedule is established by finding the block number that corresponds to the last digit of the address. 

·        Lakeshore at Narcoossee

·        Serenity Reserve

·        Sunset Groves

·        Hanover Reserve

·        Hanover Square

·        Narcoossee Del Sol

·        Stonewood Estates

·        Wiggins Reserve

Paperless Billing

Paperless E-bill is a fast, easy, secure, and FREE way to eliminate your paper bill and receive and pay your bill online. 

To sign up for paperless billing, please visit the St. Cloud Utilities website to log in or create a new account.

Homeowners Associations

If you are a Homeowners Association and unsure of your irrigation schedule, please contact our Customer Service Center at 407-957-7344.

For Water, Backflow, or Sewer Concerns

For water, backflow, or sewer concerns, City of St Cloud should be contacted first at 407-957-7344 prior to plumbing contractors to evaluate if the service of a plumber is necessary. If a plumber is contacted first, City of St. Cloud will not assume responsibility for incurred costs. Outside of normal business hours, please call  407-891-6700.