EMS Billing Department
***WALK-IN CUSTOMER SERVICE NOTICE***
OUT OF ABUNDANCE OF CAUTION AND TO PROTECT THE HEALTH AND SAFETY OF OUR EMPLOYEES AND CUSTOMERS, THE EMS BILLING DEPARTMENT WILL HAVE LIMITED CUSTOMER LOBBY WALK-IN SERVICE, UNTIL FURTHER NOTICE. WE WILL BE AVAILABLE ONLY ON THURSDAYS FOR WALK-INS. WE ARE STILL AVAILABLE BY TELEPHONE. IF YOU NEED TO MAKE A PAYMENT OUR LINK BELOW WILL PROVIDE YOU THE OPTION TO PAY ONLINE. PLEASE NOTE THAT WE DO NOT ACCEPT CREDIT CARD PAYMENTS OVER THE PHONE. TO MAIL YOUR CHECK, MONEY ORDER OR PROVIDE INSURANCE INFORMATION, USE THE ENCLOSED SELF ADDRESSED ENVELOPE PROVIDED.
You will receive a billing statement with an insurance information form several weeks after your incident. Even though you may have given your insurance information at the time of transportation, it is strongly recommended you complete the insurance information form and return it to the City of St. Cloud Fire Rescue in the return envelope provided or call to update your information.
Insurance companies will normally cover the fees for medically necessary transportation. Medicare and Medicaid require that all ambulance transportation's be medically necessary or they will not pay. Should this occur, you will be responsible for the complete bill.
Some insurance companies have a 60-90 day requirement for filing. If your insurance company has that requirement, you should contact the billing department as soon as possible following the incident and alert them to the need to file within the designated time frame.
MAKING A PAYMENT
If you are providing your co-pay or paying for services, please provide a personal check, cashier's check, or money order, and include the account number on the check. Make check payable to: "St. Cloud Fire Rescue." Please do not send cash. Please mail in your payment to our office location shown below.
Credit card payments accepted made by Visa, MasterCard, Discover and AMEX through our online portal. Please note that we do not accept credit card payments over the phone.
**Online bill pay is now available**
emergency Transportation fees
Rates for emergency medical transportation is $600 - $700, depending on the services rendered. An additional charge of $10.00 per mile from your emergency scene to the hospital will be included on the billing statement.
Phone: 407-957-8485 / 407-957-8489
St. Cloud Fire Rescue
900 Minnesota Avenue
St. Cloud, FL 34769
Monday - Friday, 8 a.m. to 5 p.m.
Closed on Weekends and Holidays
*Should you find yourself in a difficult financial situation, we encourage you to contact our billing department at 407-957-8485 to discuss making payment arrangements.